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Testimonials
"Found this site through Martin Bailey and so glad I did. Lots of valuable information and interesting selection of products.

Ordered the Gura Gear Kiboko 22L+ Backpack on Tuesday and it was in my hands the next day. I happen to live in the same FedEx delivery zone, so that helps but it demonstrates how quickly they turned the order around."
Don Burkett
(http://www.dtburkett.com)

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Outdoor Photo Gear Breadcrumb Divider Arrow RETURN POLICY

Return Policy

 

CANCELLATIONS, RETURNS AND REFUNDS

  • If you’re not happy, we’re not happy.


  • Your satisfaction is very important to us. If a product does not meet your expectations, or if you ever have a question about a product you purchased from us, please let us know.


  • You may cancel any order before shipment by contacting us using email or phone.
    Once an order is in transit, delivery may not be cancelled. However, the items may be returned if they meet the following guidelines:


  • You may return most new, unused items within 30 days of delivery for a full refund or exchange exclusive of shipping costs. Returned items must be new and in resalable condition, in the manufacturer’s original packing, with all materials and with tags attached. Please note that if items returned for refund or credit were originally shipped via our Free Shipping Promotion, the actual shipping expense incurred by OPG will be deducted from that refund or credit. Used items will not be accepted for refunds unless the item is defective. Customers are responsible for return shipping costs unless the return is the result of our error or a defective item, and must contact us for a return authorization before shipment. OPG will pay both the original and the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).


  • OPG follows pricing guidelines set by manufacturers for their dealers. From time to time, manufacturers may change prices or OPG may introduce pricing promotions.


  • OPG will gladly "price protect", your purchase in the form of a complimentary Norton Shopping Guarantee for items that have been reduced in price, if such items have been purchased within 30 days of a price reduction or promotion. Your request must be handled through the Norton Shopping Guarantee program. This process is very easy. Details are emailed to you at the time an order is placed, along with your unique Program Participation Certificate.


  • Should a special situation arise outside these guidelines, we will be happy to contact the manufacturer on your behalf and arrange a return or repair and do our best to help resolve the issue.