- Returns, Refunds & Price Protection
Returns, Refunds & Price Protection
If you’re not happy, we’re not happy. Your satisfaction is very important to us!
You may cancel any order before shipment by contacting us using email or phone. Once an order is in transit, we can't cancel it. However, you may return your items under the following guidelines:
You may return most new, unused items within 30 days of delivery for a full refund or exchange, exclusive of shipping costs. Returned items must be new and in resalable condition, in the manufacturer’s original packing, with all materials and with tags attached.
To return an item, please log into your account, go to your original order and follow the prompts under the "Return" link.
Please note that if items returned for refund or credit were originally shipped via our Free Shipping Promotion, the actual shipping expense incurred by OPG may be deducted from your refund or credit.
Used items will not be accepted for refunds unless the item is defective.
Customers are responsible for return shipping costs, unless the return is the result of our error or is a defective item. OPG will pay both the original and the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
OPG follows pricing guidelines set by manufacturers for their dealers. From time to time, manufacturers may change prices or OPG may introduce pricing promotions. OPG will gladly "price protect", your purchase in the form of a store credit if your purchase was made withing 7 days of a price change or promotion.
Should a special situation arise outside these guidelines, we will be happy to contact the manufacturer on your behalf and arrange a return or repair and do our best to help resolve any issue you may have.